Originally posted to Data Center POST
Written by Rita Mailheau, Content Manager, iMiller Public Relations
Data Center POST recently traveled to WISPAmerica 2019, an event bringing together Internet Service Providers (ISP), industry experts and leading suppliers to network, inspire and discuss innovations in the Wireless ISP sphere. While there, we attended a presentation that we know will help anyone looking to grow their WISP and build lasting relationships with customers.
At Data Center POST, we believe that the consistent following of good customer care practices can yield great rewards, both in business growth and in personal satisfaction. A happy customer is a returning customer, and a powerful source for new business. Word of mouth is ranked in the top two positions for what influences buying decisions, and is 10x more effective than advertising. These are:
- Positive feedback from family and friends
- Customer opinions posted online
That’s WHY customer service is essential to a growing WISP. Followed consistently, customer care can transform a business to thrive. That’s why; here’s HOW.
To read the full article please click here.