Originally posted by: TelecityGroup
Gerry Luttrell is sitting in the Dublin Airport control centre – a changed place compared to just a few years ago. As he glances around at a bank of CCTV monitors, he can see passengers arriving for check-in on one display, with another showing the nearby approach roads for traffic updates. From here, he can also look at a graphical representation of the airfield and see the individual aircraft moving around, as well as various stands indicating where aircraft are parked.
Having a unified view of business operations from a single hub is a goal many businesses strive to achieve. It’s been made possible because management at Dublin Airport Authority (DAA) have embraced a centralised services and control model. Gerry Luttrell, whose title is Group Head of IT&T/Shared Services, says this has been a template for providing structured, standardised and predictable services to the DAA business functions.
It’s been a critical enabler for a company of the scale of DAA, which employs 3,000 people and turned over €557 million in 2011.
Luttrell believes that centralised services and control initiatives have been a game changer for the business, and appropriately uses a sporting metaphor to make his point. “It’s a bit like a rugby match. You have a lot of different people looking at different aspects of the game on monitors, reacting and making the required decisions and changes – we do the same, just with CCTV and other ancillary technologies.”
The first centralisation project embarked on by DAA centred on establishing a shared service function (SSC) for finance, human resources and procurement, which has long since been deployed and shared out to every part of the company.
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