Originally posted on NEDAS Live!
The internet, a cornerstone of modern life, has evolved significantly since its inception, revolutionizing how we live, work, and communicate. NEDAS Live! Podcast host, Ilissa Miller, had the privilege of engaging in a fascinating conversation with Bob VanDelinder, the Vice President of Sales for Empire Access – a prominent internet service provider serving regions in upstate New York, western New York, and Pennsylvania. VanDelinder explores the transformative journey of internet services, the ever-changing landscape of customer demands, and Empire Access’s strategic expansion into new markets.
A Journey Through Internet Evolution
With nearly 25 years of experience with Empire Access, VanDelinder reflects on the company’s humble beginnings, a time when dial-up internet was the norm, and the World Wide Web was still in its infancy. He shares how he started as an intern, witnessing the internet’s early stages. As he transitioned into a full-time role, Empire Access adapted to the changing technological landscape, ushering in the era of DSL and, later, fiber optics. VanDelinder sheds light on the challenges and breakthroughs that have significantly shaped the internet landscape. It’s a testament to Empire Access’s unwavering commitment to staying at the forefront of emerging technologies while maintaining a strong focus on delivering excellent customer service.
Adapting to Changing Customer Needs
Moreover, VanDelinder delves into the dynamic realm of changing customer needs in the context of internet services. He discusses the evolution of the internet from a basic communication tool primarily used for sending emails and rudimentary web browsing to a multifaceted ecosystem. The advent of online gaming, streaming services like Netflix, and the proliferation of internet-connected devices have fueled the demand for faster and more reliable internet connections. This segment underscores the vital role that customer support plays in ensuring a seamless internet experience, particularly as technology continues to advance.
Empire Access’s Expansion and the Need for Speed
Further expanding into various communities, Bob VanDelinder highlights specific locations in which Empire Access has rolled out its fiber-optic internet services, proudly achieving recognition as the fastest internet provider not only in the Northeast but also in the entire United States, as endorsed by PC Magazine. This remarkable feat has generated substantial interest from businesses and municipalities in these regions. VanDelinder’s conversation with Miller brings to the forefront the growing significance of high-quality internet services in various sectors, from industrial businesses reliant on high-speed connections to local shops needing dependable point-of-sale systems.
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