A provider of IT infrastructure maintenance solutions for value-added resellers (VARs), including maintenance support for all major network, server and storage platforms, Smart 3rd party selected INOC’s 24×7 NOC Services for efficient trouble ticket resolution and escalation, technical troubleshooting and network monitoring.
Under the agreement, INOC provides Smart 3rd Party with 24×7 support across its multi-vendor, multi-technology environment, including:
- Network Interface Cards (NICs);
- Disk Arrays;
- Tape Libraries;
- Storage Area Network (SAN) Switches; and
- Host Bus Adapters (HBAs)
Each technology is effectively monitored in accordance with Smart 3rd Party’s desired service levels. With a dedicated staff of experts on call at any time, INOC is able to reduce problem diagnosis and resolution timeframes for Smart 3rd Party, enabling the company to uphold its commitment to service quality to customers without sacrificing performance, hiring additional staff or charging higher premiums.
Leveraging INOC’s technical expertise and proven processes. Smart 3rd Party can fulfill customer requirements more effectively, while simultaneously expanding its customer base into previously untapped business segments. Furthermore, INOC’s stateside primary and Disaster Recovery NOCs allow Smart 3rd Party to provide its customers a substantial advantage in terms of efficiency and cost, when compared to the offshore facilities of most large Original Equipment Manufacturers (OEMs).