AireSpring Acquires Cloud-Hosted Contact Center Platform, Solves Industry Challenges with Next-Gen, End-to-End Managed Inbound and Outbound Contact Center Solution
VAN NUYS, CA, MAY 7, 2014 – AireContact, a cloud-based contact center solution for enterprises and service providers, announces today the launch of its end-to-end managed cloud-based contact center solution specifically designed to support the dynamic needs of enterprise businesses.
AireContact is an enterprise-class contact center solution suite delivered by AireSpring, one of the fastest growing fully managed voice and cloud services providers in the USA. AireSpring recently acquired hosted contact center provider, simplyCT and fortified its next-gen software capabilities with its managed end-to-end network to bring AireContact to market. AireContact delivers an all-in-one virtual cloud-based software and network solution providing an alternative full service enterprise-class contact center solution that is highly reliable and cost effective.
AireContact delivers a comprehensive and fully managed, end-to-end platform enabling companies to more effectively manage in-bound, out-bound, and hosted contact center services across all channels of communications including complete integration with social media platforms. The network capabilities are provided and supported by AireSpring’s leading MPLS and managed IP network, providing customers access to unique, custom-designed solutions regardless of location. By leveraging multiple providers across the United States, coupled with its highly robust software capabilities, AireContact’s comprehensive contact center solutions enable companies to customize their configurations and capabilities to support campus environments and remote offices, as well as residential locations, meeting the demand of today’s ‘at-home’ workforce.
“Recent market research of companies using cloud-hosted contact centers indicates that the one thing that remains consistent in their service is inconsistency,” comments Daniel Lonstein, Chief Operating Officer of AireSpring. “These companies’ number one pain point is erratic voice quality due to service being provided over the public Internet.
“AireContact’s cloud-based contact center solution provides customers fully managed connectivity, end-to-end QoS and support, and SLA guarantees 24x7x365, enabling fully flexible, feature-rich capabilities that deliver consistent voice quality as well as a highly reliable solution for small, medium, and enterprise businesses seeking to improve their customer outreach and support requirements,” Lonstein adds. “Our nationwide managed IP network features the largest national footprint and interconnection with dozens of carriers, including AT&T, Verizon, Sprint, CenturyLink, Windstream, XO, and many more.”
As more and more businesses seek to leverage the cloud for their data and communication systems, AireContact provides a comprehensive, full-service, end-to-end solution that quickly enables companies to manage and respond with both in- and out-bound call center solutions. With enhanced calling features that integrate with an array of social media platforms and deliver online customer support, enterprises now have the ability to deploy a solution quickly, efficiently, and more effectively to meet the demands of online, ‘anywhere,’ customers.
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AireContact is a cloud-based software solution that delivers call center interaction and management tools for small and mid-size businesses and distributed enterprises. AireContact is a solution set supported by AireSpring.
Headquartered in Los Angeles, award-winning AireSpring is one of the fastest growing fully managed Voice and Cloud Services providers in the USA. Over 2 billion calls traverse the AireSpring network every month. AireSpring is a privately held, diversified, debt-free communications company providing a complete suite of Managed Voice, Data and Cloud services.
AireSpring’s services are offered over its nationwide MPLS mesh network and include SIP Trunking and Cloud Unified Communications, as well as traditional Voice and Data services. AireSpring has been named “Product of the Year,” “Best Telecom Deal,” “Members Choice Top Reseller,” “Best In Show,” and “Top Channel Program” in addition to numerous other industry awards.
For more information about AireSpring and its products, visit http://www.AireSpring.com.
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