Digitizing various aspects of operations, especially user-facing elements, can result in significant benefits for Communications Service Providers (CSPs), helping them to find solid ground in an increasingly competitive industry. By leveraging digital portals to enhance digital transformation, CSPs can dramatically enhance customer experience and increase satisfaction levels.
Just recently, Aqua Comms DAC (“Aqua Comms”) completed Phase 1 of the CloudSmartz Acumen360™ Digital CX Portal automation rollout program, which provides a world-class user experience by automating as many customer-facing processes within Aqua Comms as possible, from customer inquiries to billing.
“From strategy to execution, the team at CloudSmartz has been a pleasure to work with,” commented Nigel Bayliff, CEO, Aqua Comms. “We first started talking to CloudSmartz last year at ITW 2017, and continued down the strategic path of customer portal creation and digital transformation solutions that affect our most important assets – Aqua Comms’ valued clients.”
Enabling CSPs to quickly deploy digital customer experiences, Acumen360 from CloudSmartz offers SDN-based on-demand, automated services and digital operational efficiencies. A turnkey solution for small to mid-size CSPs, the comprehensive platform can also serve as platform for large CSPs seeking an accelerated path to digital transformation.
“Our relationship with Aqua Comms has been first-class and the Aqua Comms implementation of our Acumen360 customer portal has been a great learning experience for both parties,” stated Dan Wagner, CEO, CloudSmartz. “We look forward to delivering the later phases and providing Aqua Comms with a leading-edge capability to manage their customer and partner requirements.”
To learn more about Aqua Comms, visit www.aquacomms.com.
For more information about CloudSmartz, visit www.cloudsmartz.com.