Originally posted by: Amy Atwood, Marketing Manager at Global Capacity
Earlier this month we told the unique story of NovoLogic, a self-described “culture agency” that was in need of reliable, high-performance network connectivity in order to improve client training and internal collaboration, among other objectives. With Global Capacity’s support, the organization was able to meet and exceed its goals as the first-ever corporation in Lawrenceville, GA to receive a fiber-optic network backbone—a historic accomplishment for the second oldest city in the Atlanta area.
In the case of NovoLogic it all started with social media. After Allen posted via social that he was unsatisfied with his service, Global Capacity was quick to track him down in an effort to resolve his most pressing issues. Once Allen and Pemberton’s path crossed it was clear that great things lied ahead. For starters, unbeknownst to each person, Pemberton and Allen both lived in Lawrenceville, GA where NovoLogic is headquartered.
View this post in its entirety by visiting the Global Capacity blog at http://blog.globalcapacity.com/blog/behind-the-scenes-of-novologics-success-global-capacitys-distinctive-approach-to-customer-service.